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Bachenheimer Presents at 2011 Press Ganey Regional Educational Symposium


Eric Bachenheimer, MBA, FACHE, Director of Client Solutions for Emergency Medical Associates and ED Solutions, presented “Enhancing ED Satisfaction and Operations,” at the 2011 Press Ganey Regional Education Symposium in St. Louis. 

Bachenheimer discussed how to achieve and sustain strong patient satisfaction scores in the Emergency Department by utilizing a powerful combination of operational strategies and satisfaction initiatives. He presented this session at the Dallas Regional Symposium and will also be presenting at Press Ganey’s three final symposiums in Seattle, Boston and Chicago.

The Press Ganey Regional Education Symposiums provide educational sessions to healthcare professionals towards improving organizational performance and patient satisfaction. Press Ganey is the industry’s recognized leader in healthcare performance improvement, with more than 10,000 healthcare clients, including 50% of all U.S. Hospitals.

Emergency Medical Associates (EMA), headquartered in Livingston, N.J., is a physician management company that specializes in emergency and hospitalists medicine. Dedicated to providing exceptional solutions for the measurable success of our hospital partners, EMA is widely recognized for clinical excellence, quality service, turn around ED operations, and improve and sustained patient satisfaction. For more information, visit, or

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