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Capital Health System

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Capital Health System

Capital Health is a two-hospital system in southwestern New Jersey. When EMA was awarded the contract in June 2013, we assigned a new Chair of Emergency Medicine at the site.

He immediately became a mentor to the existing medical director and formed a collaborative relationship with the ED nursing director. Together they turned around two underperforming EDs that had been on a two-year decline.

The results speak for themselves: In 90 days they moved both EDs from the 11th percentile for patient satisfaction to the 59th percentile.

To do this, EMA and Capital Health’s Nursing Staff developed and executed a “Pull to Full” initiative, and have maintained and advanced these gains.

Read the Case Study >

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