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Software Support Analyst - Full Time
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| Job Type: |
Software Support Analyst |
| Position Type: | Full Time |
| Company: |
Alpha Physician Resources |
| City: | Livingston |
| State: | NJ |
| Recruiter: |
Elizabeth Gehring
jobs@alpha-apr.com
No phone calls please
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| Information: | APR is seeking a full-time Software Support Analyst. This position provides support to end users on a variety of issues; identifies, researches, and resolves technical problems; responds to telephone calls, emails and personnel requests for technical support; and documents, tracks and monitors the problem to ensure timely resolution.
II. Essential Functions of Job:
1. 24-hour support – troubleshoot and diagnoses problems, site maintenance, and interface with company clients. Internal Support for internal applications (e.g. ChartViewer), support/maintain internal user access to remote sites, produce/distribute application documentation, and produce/distribute on-line training media. (90% of time)
2. Implement, configure, and support EDIM application. Customize EDIM by client request and train all staff regarding any changes; QA test new EDIM builds.
3. Hardware and Software application configuration.
4. Training – Coordinate and perform staff training classes for new employees and at the client site, provide training documentation. Train local users on corporate standard software (e.g. Microsoft office, etc.).
5. a. Resolve network problems as related to desktop operating system(s).
b. Configure workstations as needed to support corporate standards and the end user’s needs in a timely manner.
6. Respond to production issues proactively (e.g. user needs, software and hardware updates).
7. Understand user’s needs in order to implement corporate standards.
8. Adherence to technical policies and procedures.
9. Increase knowledge of current external technology developments.
10. Additional duties as assigned.
III. Knowledge and Skills
1. Excellent organizational, analytical, written, oral, and presentation skills are required.
2. Exemplary customer service skills in communicating with users on both the telephone and electronically.
IV. Education and Work Experience
1. College degree in Computer Science or an equivalent combination of training and experience.
2. Prior helpdesk experience
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