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Nyack Hospital Emergency Department Wins Quality Award For Exceptional Emergency Department Performance


Emergency Medical Associates is (EMA) pleased to announce that Nyack Hospital’s Emergency Department has won the NewYork-Presbyterian Healthcare System’s Annual Quality Symposium Award for the second year in a row. The Emergency Department received last year’s award for its “Code H” project

Nyack Hospital's submission, "Change in Triage Process Using Lean Methodology," described the use of LEAN tools and the positive impact that the implementation of a 30-Minute Service Standard had in significantly reducing ED waiting time. This project virtually eliminated the percentage of patients left without being seen, improving patient satisfaction in the hospital’s Emergency Department. Nyack Hospital’s Emergency Department is staffed by EMA, one of the country’s premier emergency physician groups.

The Quality Symposium Award recognizes an organization's commitment to quality innovation in patient care. Winners are selected from entries evaluated by a panel of judges from NewYork-Presbyterian Healthcare System, Healthcare Association of New York State, the Greater New York Hospital Association, the New York Chapter of the American College of Physicians and the Northern Metropolitan Hospital Association. Out of 67 entries, 25 entrants were chosen to present posters and Nyack Hospital was the unanimous choice of the judges.

“By deviating from the traditional triage model and utilizing LEAN Six Sigma, Nyack Hospital implemented a bedside triage model which successfully improved patient quality, safety, satisfaction and virtually eliminated patients leaving without being seen,” stated Oscar Marcilla, MD, FACEP, director, Department of Emergency Medicine at Nyack Hospital.

“Through the collaborative efforts of the physicians, nurses, other members of the healthcare team, and supported by the operational expertise of Emergency Medical Associates, the Emergency Department at Nyack Hospital was transformed into one of the best in the nation for patient satisfaction and operations. The staff embraces the philosophy of a 30-Minute Service Standard and continues to strive to improve patient satisfaction, safety and quality of care in the Emergency Department. The Quality Symposium Award recognizes the success of the LEAN technology on transforming Emergency Department care in our community," stated Michael Rader, MD, vice p and chief medical officer at Nyack Hospital.

Emergency Medical Associates ( staffs the Emergency Departments at some of the northeast’s most prestigious hospitals. For more than 30 years, EMA has been a leader in the field of emergency medicine innovation, operations, patient satisfaction, health information technology and research. Known for its clinical excellence, EMA has a proven track record of turning hospital Emergency Departments into Centers of Excellence. 

Nyack Hospital ( is a 375-bed community acute care medical and surgical hospital located in Rockland County, NY.  Founded in 1895, it is a member of the NewYork-Presbyterian Healthcare System.

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