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The Perfect Combination: Improving Operations One Patient at a Time



Have you ever eaten a cookie and thought, “This is perfect. What did they do to get it to taste so good?” The answer is simple: the right ingredients, attention to detail and the desire to execute a great product.

When a hospital selects Emergency Medical Associates (EMA), it receives strong physician leadership, passionate clinicians and a dedicated advisory team of client account managers, who are well versed in emergency department (ED) best practices and are committed to the success of that hospital’s emergency department. This ideal combination results in improved patient flow, enhanced patient satisfaction and increased efficiencies in the ED.

Because the team is comprised of former ED nurse managers, administrators and analysts, they understand the needs and challenges of the ED environment and will actively engage with ED and hospital leadership to define goals and strategies to achieve them.

Two of our client account managers, Eric Bachenheimer, MHSA, MBA, FACHE, and Sheri Ruschmeyer, MHA, BSN, RN, recently shared their knowledge with the New Jersey Emergency Nurses Association during the organization’s annual Emergency Care Conference in Atlantic City, N.J. The session, titled “ED Patient Satisfaction Strategies,” identified the key concepts of the emergency department experience most significant to patients, discussed the importance of ED operations in relation to patient satisfaction and provided strategic solutions for enhancing patient satisfaction in the emergency department.

“While each client hospital is unique, the major challenges in providing the optimal patient experience in the emergency department are fairly universal,” said Bachenheimer, director of client solutions for Emergency Medical Associates. “Our client account team is able to leverage industry best practices for the benefit of all of our clients.”

During the conference, Bachenheimer and Ruschmeyer drew on their emergency department management experience and that of working with Emergency Medical Associates’ 30 clients, and shared best practices and innovations that are providing real results for clients.

While a hospital is certainly not a bakery, it does require the perfect combination of leadership, dedicated providers and innovative best practices to help execute a great product. EMA supports its hospital clients through its team of industry experts, like Bachenheimer and Ruschmeyer. Our account managers are proficient in facilitating positive change to meet the unique needs of each hospital, which results in patients saying, “This ER is perfect. Everything runs so smoothly.”

Emergency Medical Associates (EMA), headquartered in Parsippany, N.J., is a medical practice that specializes in emergency, hospitalist and urgent care medicine. Dedicated to providing exceptional solutions for the measurable success of our hospital partners, EMA is recognized for clinical excellence, quality service and sustained improved patient satisfaction. For more information, visit


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